Processing & Shipping
- Order Preparation: Orders are processed and shipped within 3-7 business days after payment confirmation.
- Discreet Packaging: All items ship in plain, unmarked boxes with no indication of contents.
Shipping Options & Costs
Quick Shipping
- Processing: 3-5 business days
- Cost: Calculated based on order value (displayed at checkout).
Standard Shipping
- Processing: 5-7 business days
- Cost:
- FREE for orders over $100.
- $15 for orders under $100.
Delivery & Tracking
- No Signature Required: Packages are left in a secure spot at your provided address.
- Delivery Delays: Rare delays may occur due to carrier issues. Contact us if your order exceeds the estimated timeframe.
Address Accuracy & Reshipments
- Double-Check Addresses: Incorrect addresses may result in return-to-sender. Reshipments incur additional fees.
- Lost/Returned Packages:
- Refund: Request within 7-10 business days if the order is lost/returned and you no longer want it.
- Reshipment: Free reshipment if the package is lost in transit or returned to us.
100% Satisfaction Guarantee
- Money-Back Promise: Full refund (product cost) or reshipment if your order is lost, damaged, or unsatisfactory.
Contact Us
For shipping inquiries or issues, contact us via the chat icon or email. We respond promptly to resolve concerns.
Thank you for choosing The Smoke Shelf!